Libro de Reclamaciones
In accordance with the Peruvian Consumer Protection and Defense Code (Law No. 29571) and Supreme Decree No. 011-2011-PCM, this virtual Complaints Book lets you register complaints related to our products or services.
Moldeate World · LegalReclamo (claim): dissatisfaction related to the products or services (e.g. a defective product, an undelivered order, an improper charge).
Queja (complaint): dissatisfaction unrelated to the products or services, concerning customer service instead.
ProviderPSQ S.A.C. (Moldeate Perú) — authorized distributor
Av. José Pardo 537, Miraflores, Lima, Perú
The provider will answer within a maximum of 30 calendar days, as required by Law No. 29571. Filing a claim here does not prevent you from resorting to other dispute resolution channels, such as INDECOPI.