Frequent Asked Questions
How to buy?
• Do I need to register before placing an order?
You do not need to register before placing an order. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.
• How do I register?
Click here to register your account with Moldeate
• Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
• What kinds of payment methods do you accept?
We accept the following forms of payment: Visa, Master and American Express
• Is my privacy and personal information secure on your site?
• Do you restock items that are sold out?
Yes, constantly we are restocking items
• Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
• How do I know what size to choose?
View our complete Size Guide for women and men.
• I cannot find the answers to my questions, how do I reach customer service?
You can send us a email to cu*************@mo***********.com or call us at +1-877-285-7787
• You can order also by Phone
Shipping & Returns
Products may be returned in original, unopened packaging within 10 days of the purchase date. All returns are subject to a 10% restocking fee. The customer is responsible for return shipping + handling fees. No credit will be given after 30 days. Due to government regulations, any garment that has been opened cannot be returned unless deemed defective. Please call Customer Care at +1-877-285-7787 immediately to report any defects.
All returns or exchanges must have the original tags attached, be in their original packaging, and must not have been worn. All sales are final on clearance items. Due to Health Regulations, we cannot accept returns on any items that have been worn, washed, dried, soiled, stained, or covered in pet hair. We will also refuse returns that have an odor such as smoke or perfume. We are not responsible for lost return shipments. Shipping costs must be covered by the customer.
SHIPPINGOrders are usually processed within 1 or 2 business day after the order is placed if the item is in stock. Domestic orders are shipped via United States Postal Service (delivered with your regular mail).. FREE SHIPPING IN ALL UNITED STATED
* We offer premium International Shipping with Tracking Service via UPS to most countries, please contact us to have your international shipping cost.
Moldeate is not responsible for import duties since each country has its own policies.
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Visit one of our points of sale