Privacy Notice

Information we collect

We may collect the following personal information when you visit our website or place an order:

• Full name
• Shipping and billing address
• Email address and telephone number
• Payment information (processed securely by third-party providers — we never see or store full card details)
• Voluntarily provided sizing-related information for fit guidance

How we use your information

Your personal information is used exclusively for:

• Processing and fulfilling orders
• Managing shipping, exchanges, and customer support inquiries
• Providing sizing guidance when requested
• Sending marketing communications only with your consent
• Legal, accounting, and tax compliance

Data security

We implement reasonable security measures to protect your information, including:

• SSL-encrypted website and checkout
• Secure third-party payment processing (Square)
• Restricted internal access to personal data

Third-party sharing

We may share limited personal information with trusted third parties, including payment processors, shipping and logistics providers, and e-commerce service providers.

Orders placed in our store are prepared and shipped by the authorized local distributor for your country. To fulfil your order, we share with that distributor the details needed to do so — your name, shipping address, telephone number, email address and the items ordered — solely to prepare, ship and support your delivery. Distributors are contractually bound to protect this information, may not use it for their own marketing or any purpose other than fulfilling your order, and must delete or return it when it is no longer needed for that purpose.

We may also disclose personal information where required by law, to comply with a subpoena or court order, or to protect our legal rights.

We do not sell, rent, or trade personal information.

Data retention

We keep order and billing records only as long as needed to provide customer support, honour exchanges and warranties, and meet legal, tax and accounting obligations (generally up to seven years for financial records under Canadian law). Account information is kept while your account is active. When information is no longer required, we delete it or irreversibly anonymize it.

International transfers

We operate internationally, and your information may be stored or processed by our team and the service providers named above in countries outside your province or outside Canada (including the United States). Wherever it is processed, we require protections comparable to those described in this notice; while your information is in another jurisdiction, it may be subject to the laws of that jurisdiction.

Your rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Withdraw your consent for marketing communications at any time using the unsubscribe link in our emails or by contacting us
• Challenge our compliance with this notice — and, if you are not satisfied with our response, lodge a complaint with the Office of the Privacy Commissioner of Canada

Contact

For any privacy request regarding Canadian orders (access, correction, deletion, or questions about this notice), contact canada@moldeateglobal.com. We respond to access requests within the timelines set by PIPEDA.