Our Policies
Moldeate Terms of Use
1. Acceptance of Terms of Use
These Terms of Use (the “Agreement” or “Terms”) is an agreement between you and Moldeate (“Moldeate,” “us,” “our,” or “we”) and sets forth the legally binding terms for your use of the website Moldeate, Amalur By Moldeate, which are owned and operated by Moldeate, and any successor websites (the “Site”), and other interactive properties, including but not limited to our mobile applications (collectively referred to herein as the “Moldeate Applications”).
Each time that you access or use the Moldeate Website, you signify that you have read, understand, and agree to be bound by these Terms, including our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to any of these Terms or our Privacy Policy, you must discontinue using the Moldeate Applications and Services.
By accessing the Moldeate Applications or using the Services, you represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by its Terms, whether or not you become a customer of Moldeate.
2. Scope of Services
These Terms apply to:
- The services and goods available on the Site and those that Moldeate makes available offline (collectively or individually, the “Service(s)”);
- Your use of the Moldeate Website (however accessed and/or used, whether via personal computers, mobile devices, or otherwise);
- Email or electronic catalogs and newsletters;
- Offline means such as direct mail, telephone, and traditional mail; and
- Any other means or applications through which you connect with us or purchase merchandise using our Services.
3. Updates to Terms
Moldeate reserves the right to update or change these Terms at any time by posting the most current version of the Terms on the Site with a new Effective Date shown. All changes to the Terms shall be effective from the Effective Date. Your continued use of the Moldeate Applications after we post any changes signifies your agreement to such changes. If you do not agree to these Terms, you must discontinue using the Moldeate Website and/or Services.
Note that special terms or rules may apply to some services offered on the Site or Moldeate Applications, such as rules for particular promotions, applications, or other features or activities. Any such terms are in addition to these Terms. In the event of any conflict or inconsistency between these Terms, our Privacy Policy, and any rules, restrictions, limitations, terms, and/or conditions posted at various points in the Moldeate Applications, we shall determine which shall control and prevail in our sole discretion. You specifically waive any right to challenge or dispute such determination.
4. User Obligations
When using the Moldeate Website, you agree to:
- Comply with all applicable laws and regulations;
- Not engage in any unlawful or prohibited activities;
- Not misuse or tamper with the Moldeate Website;
- Not infringe on the rights of others, including intellectual property rights.
5. Electronic Communications
By accessing the Moldeate Website or Services, you consent to having this Agreement provided to you in electronic form and receiving communications from us electronically. We may communicate with you by postal mail, email, or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirements that such communications be in writing.
6. Third-Party Links and Content
The Moldeate Website may contain links to third-party websites or content. We are not responsible for the content, policies, or practices of any third-party websites or services. Your use of third-party websites is at your own risk, and you should review the terms and policies of such third parties.
7. Termination
Moldeate reserves the right to terminate this Agreement or suspend your access to the Moldeate Website at any time, with or without cause, and with or without notice, if you violate these Terms or engage in any unlawful activity.
8. Governing Law
This Agreement and your use of the Moldeate Website shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].
9. Dispute Resolution
Any dispute arising from or relating to this Agreement shall be resolved through binding arbitration in accordance with the rules of the state of Atlanda, United States You agree to resolve any dispute on an individual basis, and you waive any right to participate in a class action lawsuit or class-wide arbitration.
10. Contact Information
If you have any questions about these Terms or the Moldeate Applications, please contact us at [email protected]
11. User Data and Privacy
By using the Moldeate Website, you acknowledge and agree to the following regarding your mobile information:
- Data Collection: Any mobile numbers provided for A2P SMS communications are collected for the purpose of delivering messages from us to you.
- No Disclosure: We will not publish, sell, or otherwise disclose your mobile information to third parties, affiliates, or any other entities for marketing or promotional purposes without your explicit consent.
- Data Security: We implement reasonable security measures to protect your mobile information from unauthorized access, use, or disclosure.
Exchange Policy
At Moldeate, we take great pride in our reputation for quality, service, and excellent value. If you are dissatisfied with a product, you may exchange it for another product within 14 days of your original purchase date.
1. Eligibility for Exchange
Time Frame: Products may be exchanged within 14 days of the purchase date.
Condition: Products must be in their original, unopened packaging to qualify for an exchange. We cannot accept any garment that has been opened, worn, washed, dried, soiled, stained, or covered in pet hair.
2. Exchange Process
Shipping Costs: The customer is responsible for return shipping and handling fees.
Processing Time: Exchanges will not be processed if the request is made after 14 days of receipt.
Non-Exchangeable Items: Due to government regulations, any garment that does not meet our strict return standards (e.g., those with odors such as smoke or perfume) cannot be exchanged.
3. Manufacturing Defects
We strive to provide products of the highest quality, free from defects. If you encounter any manufacturing defects, please contact our Customer Service team before using the product, and within 30 days of receipt, to report the issue.
4. Important Notes
No Direct Returns/Refunds: We do not offer direct returns or refunds at this time. If you wish to exchange an item, please follow our exchange policy as outlined above.
Lost Return Shipments: Moldeate is not responsible for lost return shipments. We recommend using a trackable shipping method for returning items.
5. Customer Service
If you have any questions or need assistance with an exchange, please contact our Customer Service team:
Phone: +1-877-874-5587
Email: [email protected]
Hours: Monday to Friday, 9:00 AM to 7:00 PM EST
Shipping Policy
1. Order Processing
Orders are typically processed within 1 to 2 business days after the order is placed, provided the item is in stock.
2. Domestic Shipping
Domestic orders are shipped via UPS and the United States Postal Service (USPS), delivered with your regular mail.
FREE SHIPPING is available on all orders within the United States.
3. International Shipping
We offer premium International Shipping with a Tracking Service via UPS to most countries. Please contact us for information on international shipping costs.
Moldeate is not responsible for import duties, as each country has its own policies regarding such fees.
4. Privacy Guarantee
Your privacy is guaranteed. We take all necessary measures to ensure that your personal information is protected during the shipping process.
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